Frequently Asked Questions

How long does it take to process a visa?

Processing times vary depending on the destination country and visa type. We offer three processing options:

• Standard: 5-10 business days
• Express: 3-5 business days
• Urgent: 1-3 business days (additional fees apply)

What documents do I need to apply?

Generally, you will need:

• Valid passport (at least 6 months validity)
• Passport-sized photos
• Travel itinerary or flight reservation
• Hotel reservation or accommodation proof
• Financial proof (bank statements, salary slips)
• Travel insurance (if required)

What payment methods do you accept?

We accept multiple payment methods for your convenience:

• Credit/Debit Cards via Stripe
• PayPal
• MoMo (Vietnam)
• VNPay (Vietnam)

Can I cancel my application after submission?

You can cancel before payment is completed. Once paid, cancellation depends on the processing stage.

What happens if my visa is rejected?

We will notify you immediately. Government fees are non-refundable; service fees may be partially refunded.

Do you provide additional services?

Yes! We offer a range of additional services to enhance your travel experience:

• SIM Cards for your destination
• Car rental services
• Translation services
• Tour guide services
• Homestay accommodations
• Travel insurance

How do I track my application status?

Once you submit your application, you can track its status:

• Login to your dashboard
• Open My Orders
• View order details for status and history
• You will receive email notifications

Is my personal information secure?

Absolutely! We take data security seriously. Your personal information and documents are:

• Encrypted with SSL/TLS
• Stored securely in our database
• Only accessible to authorized personnel
• Never shared without your consent